← Back to home
Support
Need a hand with ScanTrip? We’re here to help.
Contact us
Email us and we’ll get back to you as soon as we can — usually within a couple of days.
✉ Email supportsupport@scantrip.app
Frequently asked questions
Which devices are supported?
ScanTrip runs on iPhone with iOS 17 or later.
Does ScanTrip work offline?
Yes. Previously loaded descriptions, photos and your history are cached on your device, so much of the app keeps working without a connection. Live scanning needs an internet connection.
Which languages are supported?
Ten: French, English, Spanish, Mandarin, Hindi, Arabic, Portuguese, Russian, Japanese and German. You can switch anytime in the app.
How do I delete my account?
Open Profile, then “Delete account”. This permanently removes your account and associated data.
How is my privacy protected?
No ads, no cross-app tracking, and we never sell your data. See our Privacy Policy for details.